FAQs

Yes! We are a 100% vegan company, so none of our meals contain meat, dairy, eggs, or any other animal-derived ingredients. 🌱💚

At Green Dinner Table, we provide meals Monday to Friday, depending on the plan you have selected.

Our This Week’s Recipes tab is updated every Monday, so you can check out the week’s recipes and plan your meals.

Want to get cooking early? 🌱

Your box is delivered on Sunday, and we send an email at 9:00 am Sunday with the subject line “Your Weekly Recipes 🌱💚”. This email includes everything you need to get started with your Sunday delivery.

Can’t find the email? Be sure to check your spam or promotions folder, just in case it has landed there.

Plans start from $112 + shipping, please check out our plans page to see what plans are available in your area.

We charge one week in advance. Payments are processed on Sunday between 9 & 10am for delivery the following Sunday.

All deliveries are made on Sundays:

• Christchurch: 9:30 am – 2:00 pm
• Auckland: 12:00 pm – 6:00 pm
• Wellington: 10:00 am – 5:00 pm

You will receive a text message letting you know when to expect your delivery.

For example: If you order a box on a Wednesday, your first payment will be processed on the following Sunday, and your first box will be delivered the Sunday after that.

This means there is approximately one week between your first payment and your first delivery.

We charge one week in advance. Payments are processed on Sunday between 9:00 am and 10:00 am for delivery the following Sunday.

This means your payment is taken one week before your meal box is delivered.

We’ll do our best! 😊

All of our orders are placed with our suppliers on Monday, and from there the hard work begins to get everything prepared and packed for delivery.

If you’ve missed the cut-off but would still like a box for the coming week, it’s definitely worth sending us an email. We’ll see if we can squeeze you in! 💚

While we can’t guarantee we’ll be able to accommodate late orders, we’ll always do our best.

.  Email [email protected]

Deliveries are made on Sundays.

• Christchurch: 9:30 am – 2:00 pm
• Auckland: 12:00 pm – 6:00 pm
• Wellington: 10:00 am – 5:00 pm

You will receive a text message with delivery updates:

• Christchurch: You’ll receive a text message once your box has been delivered.
• Auckland & Wellington: You’ll receive a text letting you know when to expect your delivery, followed by another message when it has arrived.

If you haven’t received your box by 6:00 pm, please contact us as soon as possible:

📧 [email protected]
📞 027 224 6004

Cook Strait Weather Delays

While delays are rare, adverse weather conditions in the Cook Strait can occasionally result in delayed or cancelled ferry sailings. When this occurs, your meal box delivery may be delayed until Monday.

If this happens, we’ll keep you informed every step of the way so you can plan accordingly.

Unfortunately, weather-related ferry disruptions are beyond our control, and we greatly appreciate your patience and understanding when they occur.

Yes. You can cancel, pause, or make changes to your upcoming order up until midnight on Saturday (8 days before your next delivery).

To make changes:

• Log in to your account here.
• Select My Plans from the left-hand menu.
• Use the buttons to Cancel, Pause or Change My Order.

If you’d prefer, you can also email us at [email protected] and our friendly team will be happy to help.

You can easily update your subscription. Just make any changes before midnight on Saturday (8 days before your next delivery) so they’re applied before your next payment is processed.

To update your subscription:

• Log in to your account here.
• Select My Plans from the left-hand menu.
• If your subscription is active, click Change My Order to update your plan.

If your subscription has been cancelled, simply select Order a New Plan from the My Plans page.

If your subscription is currently on hold, you’ll first need to reactivate or cancel it before making changes.

If you’d rather not do it yourself, just email us at [email protected] and our friendly team will be happy to make the changes for you.

Orders cancelled after midnight on Saturday, 8 days before delivery may incur a 30% cancellation fee.

By this stage, we have usually begun sourcing ingredients, scheduled production, and allocated resources for your order. As many of our ingredients are fresh and perishable, late cancellations can result in costs that we are unable to recover.

We appreciate your understanding and encourage you to make any changes or cancellations as early as possible to avoid a cancellation fee.

Please see our full Terms and Conditions for more information.

Absolutely! 🌱

Simply sign up through our website, then send us an email at [email protected] and we’ll take care of everything from our end.

It’s that easy!

You can pause your subscription at any time by logging into your account.

• Log in to your account here.
• Select My Plans from the left-hand menu.
• Click Pause.

If you’re going to be away for a longer period, let us know! We can schedule your next delivery for when you’re ready, so you don’t have to remember to reactivate your account yourself.

Please note that we require one week’s notice to pause or change your subscription, as payments are processed one week in advance (payments are taken on Sunday for delivery on the following Sunday).

If you’d prefer, simply email us at [email protected] and we’ll be happy to make the changes for you.

To change your credit card details, login to your account and select ‘Payment methods’ on the left hand menu.

Add your new credit card details by clicking on ‘Add payment method.’

Now select ‘Subscriptions’ from the left hand menu and click on ‘View.’

Click on ‘Change Payment Method’ and select the new credit card that you have entered.

Our subscription payments are processed from 9am on Sunday mornings.

If your payment fails, your subscription will automatically be placed on hold awaiting payment for that week. This hold is removed before your next scheduled payment is due.

You will receive a notification from our payment partner, Stripe, and we may also contact you on Sunday to let you know that your payment has been unsuccessful.

We will contact you by text and email first thing Monday morning. To secure your box for that week, we need to hear from you before our 10am Monday cut-off so we can reprocess your payment.

If we do not hear from you before 10am, we may be unable to supply your box for that week. If your payment is successfully processed after the cut-off and we are unable to provide your box, the payment will be held as credit toward your following week’s box.

If you have any questions or need help updating your payment details, please get in touch with us at [email protected].

While we offer gluten-free options, all of our condiments are produced in a facility where allergens are handled and processed.

We have allergen management and cleaning procedures in place to minimise the risk of cross-contact. However, as allergens are present within the manufacturing environment, trace amounts may be present in our products.

Customers with food allergies or intolerances should carefully review the allergen information and assess the suitability of our products prior to consumption.

Allergens handled in the facility include:

• Peanuts
• Soy
• Sesame
• Gluten
• Wheat
• Almonds
• Cashews
• Hazelnuts
• Walnuts

Yes! We offer a gluten-free option for an additional charge:

• Couples: $1 per plate
• Family: $0.75 per plate

Please select the Gluten-Free option when placing your order. Alternatively, if you have any questions, please email us at [email protected].

Please note that Green Dinner Table is not a gluten-free kitchen. However, we can replace ingredients and meal components to accommodate the needs of our gluten-free customers.

Gluten-Free Pricing

All pricing excludes delivery.

You can easily reset your password by going to the login page and click on Lost your password? – then follow the prompts to receive an email to update your password.

The Green Dinner Table team makes a huge effort to ensure our packaging is as sustainable as possible.

Where we can, we use brown paper packaging, and all of our herb packaging and sauce pottles are recyclable.

If you are in Christchurch Metro, our deliveries are made by an external courier, so please feel free to contact us when you have a few boxes ready and we will arrange to collect them for recycling.

For our outer Christchurch suburbs, you are welcome to contact us, or you can leave your boxes out for our driver to collect.

To help us recycle and reuse the packaging, please ensure:

• Boxes are flattened and clean.
• Ice packs are fully defrosted.
• Ice packs are undamaged.

Thank you for helping us reduce waste and keep our packaging in circulation for as long as possible! 💚

All Green Dinner Table boxes are packed lovingly by hand. 💚

While it’s rare, occasionally an item may be missed when packing your box. If you find that something is missing from your delivery, please get in touch with us as soon as possible, and we’ll do our best to make it right.

We’re sorry if we’ve missed something, and we appreciate your understanding!

Email [email protected]

We source organic produce whenever we can, but we also place a strong emphasis on supporting local businesses and producers.

Where we have a choice, we prioritise local produce over organic produce from overseas. This helps us support local suppliers while also reducing the carbon footprint associated with transporting food long distances.

For example, we would choose locally grown tomatoes from Heathcote over organic tomatoes shipped all the way from Italy.

For us, it’s about finding the right balance between quality, local sourcing and sustainability. 🌱💚

We assume you’ll have a few standard pantry staples on hand, such as:

• Salt
• Pepper
• Sugar
• Olive oil
• Vegetable oil

From time to time, there may be a few additional ingredients you’ll need for the following week, such as soy sauce, turmeric, cornflour or vinegar. Don’t worry, we’ll let you know one week in advance if there are any additional ingredients you’ll need to have on hand, so you have plenty of time to pick them up.

On rare occasions, we may need to make last-minute changes to our menus, dishes or individual components.

This can happen for a number of reasons, including supplier issues, quality control concerns, ingredient availability or product recalls.

While we always aim to deliver your meals exactly as advertised, there may be occasions where we need to change all or part of a dish at short notice.

We’ll always do our best to ensure any replacement is of the same high standard and fits with the overall meal. We appreciate your understanding when these rare situations arise.

Our Packaging & Sustainability

Packaging has always been a challenging area for us at Green Dinner Table. We know that plastic isn’t ideal, and we’re continually looking for ways to reduce our environmental impact while ensuring your meals arrive fresh, safe and in perfect condition.

Pottles & Containers

While we’d love to eliminate plastic altogether, food safety requirements and the challenges of transporting fresh ingredients mean that plastic pottles remain the most practical and safest option for us.

However, we’ve recently made a positive change! We’ve moved away from overseas manufactured pottles and now source them from Pack Tech Moulding LTD, a local manufacturer based in Rolleston, Canterbury.

Both our pottles and lids are made from #5 recyclable plastic (polypropylene), which is accepted in many kerbside recycling programmes throughout New Zealand. Simply give them a rinse before popping them into your recycling, where accepted locally.

Produce Bags

Wherever possible, we use paper bags for our fresh produce. For ingredients that require additional protection to maintain freshness and quality, we use soft plastic packaging that can be recycled through participating soft plastics recycling programmes.

We’re always exploring better packaging solutions, particularly for our delicate leafy greens and fresh herbs.

Delivery Boxes

Our cardboard delivery boxes are fully recyclable through kerbside recycling, but we’d love to see them reused wherever possible!

If you’re based in the Christchurch region, we’re happy to collect your empty boxes for reuse where suitable.

• Delivered by our team? Simply leave your empty boxes out for Shaun, and he’ll happily collect them when dropping off your next delivery.
• Delivered by our courier partner? Hold on to your boxes until you have a few, then email [email protected], and we’ll arrange to collect them.

We’re Not Perfect, But We’re Always Trying to Do Better

Sustainability is incredibly important to us, and while we haven’t found the perfect solution for every packaging challenge, we’re committed to making thoughtful, practical improvements wherever we can.

Every small change matters, and we’ll keep working towards packaging solutions that are better for our customers, our food and our planet. 💚