FAQs

Yes, we are a fully vegan company, so there is no meat or dairy included in any of our meals.

We charge one week in advance. Payments are taken on Sunday for delivery the following Sunday.  Deliveries are made on a Sunday.   Christchurch are made  between 9:30 am and 2:00 pm, Auckland between 12 pm and 6 pm and Wellington between 10 am and 5 pm.  You will receive a TXT message letting you know when to expect the delivery.

For example, if you order a box on a Wednesday, your first payment will be processed on Sunday, with your first delivery arriving on the following Sunday.

At GDT, we provide meals Monday to Friday (depending on your plan), and the “This Week’s Recipes” tab on our website is updated on Monday.

If you’re keen to get cooking on Sunday, the same day that your box is delivered, check the email we send at 11am Sunday, with the subject line “Your Weekly Recipes 🌱💚” — it includes everything you need to get started early!

Can’t find the email? Be sure to check your spam or promotions folder, just in case it ended up there.

We’ll do our best! All of our orders are placed with our suppliers on Monday, and then the hard work of getting the boxes ready for delivery starts. It’s worth sending us an email to see if we can squeeze you in. 🙂 .  Email [email protected]

We charge one week in advance. Payments are taken on Sunday for delivery the following Sunday.

Deliveries are made on a Sunday.   Christchurch are made between 9:30 am and 2:00 pm, Auckland between 12 pm and 6 pm and Wellington between 10 am and 5 pm.  In Christchurch you will receive a txt message when your box is delivered and in Auckland and Wellington you will receive a TXT message letting you know when to expect the delivery and when it has arrived.  If you haven’t received your box by 6 pm, please get in touch with us ASAP: Email [email protected] or call 027 224 6004 for delivery-related enquiries.

While it is rare, adverse weather conditions in the Cook Strait can occasionally result in delayed or cancelled ferry sailings. When this happens, there may be a delay in the delivery of your meal boxes on Monday.

Should this occur, we will keep you informed every step of the way so you can plan accordingly. Unfortunately, these weather-related disruptions are beyond our control, and we greatly appreciate your patience and understanding when they do arise.

Yes. You can cancel, pause, or make changes to your upcoming order up until midnight on Saturday (8 days before your next delivery). Simply log in to your account to make changes, or contact us at [email protected] and we’ll be happy to help.

To make changes, log in to your account and go to My Plans.

• If your subscription is active, you can adjust your plan directly under Subscription Totals.

• If your subscription is cancelled, simply click Order a New Plan in the My Plans section.

• Subscriptions that are on hold can’t be changed — you’ll need to either reactivate or cancel first.

Alternatively, you can email us at [email protected] and we’ll make the changes for you. 💚

Orders cancelled after midnight on Saturday (8 days before delivery) may incur a 30% cancellation fee. By this stage, we have usually purchased ingredients, scheduled production, and allocated resources for your order. As many of our ingredients are fresh and perishable, late cancellations can result in costs that cannot be recovered.

Please see our full Terms and Conditions for more information.

All Green Dinner Table boxes are packed lovingly by hand. It’s rare, but sometimes we might miss an item from a box. If this has happened, please get in contact ASAP.  Email [email protected]

Absolutely! Sign up through the website, then send an email to [email protected] and we will take care of it on our end.

You can pause your subscription at any time by logging into your account. Keep in mind that we require one week notice to change orders as we bill a week in advance (billed on Sunday for delivery on the following Sunday).

To change your credit card details, login to your account and select ‘Payment methods’ on the left hand menu.

Add your new credit card details by clicking on ‘Add payment method.’

Now select ‘Subscriptions’ from the left hand menu and click on ‘View.’

Click on ‘Change Payment Method’ and select the new credit card that you have entered.

Yes! There is an additional charge of $15 to do so, please email us at [email protected] for more info. We are not a gluten-free kitchen, but we will replace items to accommodate for the needs of our gluten-free customers.

You can easily reset your password by going to the login page and click on Lost your password? – then follow the prompts to receive an email to update your password.

The Green Dinner Table team makes a huge effort to make sure the packaging is as sustainable as possible. We package in brown paper and all the herb packages and sauce pottles are recyclable. If you are in Christchurch, our delivery drivers will collect your previous week’s ice packs and empty boxes for recycling. If you could kindly ensure that the boxes are flattened and clean, and that ice packs are defrosted and undamaged.

While we offer a gluten-free option, all our condiments are produced in a facility where allergens are handled and processed. While allergen management and cleaning procedures are implemented to minimise the risk of cross-contact, the presence of allergens within the manufacturing environment means that trace amounts may be present in all products. Customers with food allergies or intolerances should review allergen information carefully and assess suitability prior to consumption. Allergens include: Peanuts, Soy, Sesame, Gluten, Wheat, Almonds, Cashews, Hazelnuts and Walnuts.

We source organic produce, when we can. But, we also make a big effort to support local businesses, so we put more emphasis on local than organic. This also helps reduce our carbon footprint (i.e., we opt to source tomatoes from Heathcote over organic ones shipped from Italy).

We assume that our customers have a few standard items in their pantry (such as salt, pepper, sugar, olive oil and vegetable oil). From time-to-time, there are other ingredients you may need to have on hand (such as soy sauce, turmeric, cornflour, and vinegar). We will let you know a week in advance if you need any ingredients for the coming week.

Plans start from $112 + shipping, please check out our plans page to see what plans are available in your area.

Yes, on some very rare occasions, we are required to change menu’s, dishes or components at the last minute. This can be for any number of reasons, ranging from supply or quality control issues to product recalls. While our aim is to supply your meals with 100% accuracy, on some rare occasions we will be required to change all or part of a dish at the last moment.