Frequently Asked Questions

I’ve just placed an order, when will I get my delivery?

We charge one week in advance. Payments are taken on Sunday for delivery the following Sunday/Monday. Five night meals boxes are delivered on Sunday’s between 3:00 pm and 6:30 pm and three night plans are delivered on Mondays between 4:00 pm and 7:00 pm. Wellington Deliveries are between 3 and 7pm Monday.

For example, if you order five night plan on a Wednesday, your first payment will be processed on the Sunday, with your first delivery arriving on the following Sunday.

I’ve missed the Sunday cut off, can I still get a box this week?

We’ll do our best! All of our orders are placed with our suppliers on Monday, and then the hard work of getting the boxes ready for delivery starts. It’s worth sending us an email to see if we can squeeze you in. 🙂

When do I get charged?

We charge one week in advance. Payments are taken on Sunday for delivery the following Sunday/Monday.

What time does my Green Dinner Table box arrive?

Five night meal boxes are delivered between 3 pm and 6:30 pm on Sunday and three night meal plans are delivered between 4 pm and 7 pm on Monday. Wellington Deliveries are between 3 and 7pm Monday. If you haven’t received your box by 7 pm, please get in touch with us ASAP.

Something is missing from my Box?

All Green Dinner Table boxes are packed lovingly by hand. It’s rare, but sometimes we might miss an item from a Box. If this happened, please get in contact ASAP.

Can I get a box fortnightly instead of weekly?

Absolutely! Sign up through the website, then send an email to [email protected] and we will take care of it on our end.

I want to pause for a week, how do I do this?

You can pause your subscription at any time. Keep in mind that we require one week notice to change orders as we bill a week in advance (billed on Sunday for delivery on the following Sunday/Monday).

How do I change my credit card details?

To change your credit card details, login to your account and select ‘Payment methods’ on the left hand menu.

Add your new credit card details by clicking on ‘Add payment method.’

Now select ‘Subscriptions’ from the left hand menu and click on ‘View.’

Click on ‘Change Payment Method’ and select the new credit card that you have entered.

Can I get my Box gluten-free?

Yes! There is an additional charge of $15 to do so, please email us at [email protected] for more info. We are not a gluten-free kitchen, but we will replace items to accommodate for the needs of our gluten-free customers.

Is your packaging recyclable?

The Green Dinner Table team makes a huge effort to make sure the packaging is as sustainable as possible. We package in brown paper and all the herb packages and sauce pottles are recyclable. Drivers collect the boxes and ice packs each Sunday/Monday, so they can be reused the following week.

Is your produce organic?

We source organic produce, when we can. But, we also make a big effort to support local businesses, so we put more emphasis on local than organic. This also helps reduce our carbon footprint (i.e., we opt to source tomatoes from Heathcote over organic ones shipped from Italy).

What are staple ingredients (or pantry items)?

We assume that our customers have a few standard items in their pantry (such as salt, pepper, sugar, olive oil and vegetable oil). From time-to-time, there are other ingredients you may need to have on hand (such as soy sauce, cornflour, and vinegar). We will let you know a week in advance if you need any ingredients for the coming week.

How much do your plans cost?

Plans start from $99 dependent on location, please check out our plans page to see what plans are available in your area.

Where do I find the recipes?

All recipes can be found online under the ‘Recipe’ header. On Friday before delivery, we send out the weekly meal plan with links to the recipes.